Reference

Your Rights and Obligations on indomex88

These terms set out what you agree to when you open and use your indomex88 account — covering how your account works, how payments via DANA, OVO, and GoPay are processed, and what we expect from each other.

Account EligibilityPayment Terms: DANA, OVO, GoPayAccount SecurityService Access by RegionPolicy Updates
indomex88 Your Rights and Obligations on indomex88
ACCOUNT PROTECTION

How We Protect Your Account and Data

Data Handling

We collect only the account data needed to verify your identity and process payments via DANA, OVO, or GoPay. We do not sell your personal data to third parties outside our service operations.

Cookie Policy

We use session cookies to keep your account logged in and preference cookies to remember your lobby settings. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by password authentication and OTP verification on login. If you notice unauthorised access, contact live chat immediately and we will lock the account within minutes.

Data Requests and Retention

You may request a copy of your account data or ask us to delete it by contacting support. We retain transaction records as required by applicable regulations in supported regions.

TERMS CONTACT

How to Reach Us About These Terms

Live Chat Support Reach our account team around the clock via live chat inside your indomex88 account dashboard. We handle terms queries, account access issues, and payment disputes directly.
Email Support Send detailed terms or policy questions to our support address listed in your account settings. We aim to respond within one business day for written policy matters.
Account Help Centre Our help centre covers common terms questions — account eligibility, payment conditions, and how to request a data review — accessible from the main account menu.

Common Questions About These Terms

Here are the questions we hear most often about how our terms work, what your account rights are, and how to act on them.

These terms apply to anyone who opens an account on indomex88 and accesses our services from a supported region in Indonesia where local law permits such access.

We will always notify you through your registered account before changes take effect. Continued use of your account after the effective date means you accept the updated terms.

Contact our support team via live chat or the email address in your account settings. We will process your data request in line with applicable regulations for your region.

Inactive accounts are retained for a period required by applicable regulations. You may request account closure at any time by contacting support, after which we process any remaining wallet balance.

We do not store your full e-wallet credentials. Payment instructions are passed securely to the relevant payment rail and we retain only the transaction reference for your account records.

If any term is unclear or you believe it conflicts with your local rights, contact our support team. We will review your concern and clarify how the term applies to your account situation.